Shop Online / Payment

How to shop online

Once you're done shopping, checking out is easy. You may always view the items you have added to your cart by clicking "View Cart" at the top of any page. You may also checkout by clicking on the "checkout" hyperlink located on the cart detail page.

Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the left of items, and then by clicking "recalculate" after all quantity adjustments have been made.

Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart.

The merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

If you have any questions or difficulties with registering, please email us at [email protected] with your information and requested items.

Coupons may not be combined or stacked.

Item availability

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total.

Payment Policy

Blue&Cream will charge your credit card account immediately when you place your order. Refunds are processed on a case by case basis.

All payment information transmitted to Blue&Cream is secured by a Secure Sockets Layer (SSL) which encrypts your information. No credit card information is stored on our servers for any reason at any time.

If you have any questions regarding these policies, please contact us via email at [email protected].

Coupon Codes

Customers may not combine cash back sites with coupon codes (ie: Extrabux, Ebates, etc)

Coupon codes cannot be combined with other codes or store credits

Modifications Before Shipping

Once an order has been placed we are unable to make any modifications to the order, including cancellations.

Which credit cards do you accept?

Blue&Cream accepts all major credit cards including American Express, Visa, and Master Card. We also accept payment via PayPal and Amazon.

Do you charge sales tax?

Sales tax is charged only to customers in states where Blue&Cream has a physical presence. Currently this is only New York State.

How can I track my order?

You will receive tracking information as soon as your order is processed and shipped.

Guidelines

Orders placed Monday-Friday before 2 PM EST will begin processing that day. All orders placed after 2 PM EST will begin processing the next business day. Orders placed on Friday after 2 PM EST will begin processing on the following Monday. Blue&Cream will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use FedEX for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

Shipping

Domestic Shipping

We are pleased to offer the full suite of Fed Ex's available shipping options.

International Shipping

International shipping cost is based on several factors, including total cost of items, the weight of the package, and the destination. At time of checkout please enter your full address for Fed Ex to determine the exact shipping cost.

PLEASE NOTE: Shipping charges do not include taxes or duties. Contact your local customs office to request the details of these charges. If you decide to refuse any shipments from Blue&Cream, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Blue&Cream. Blue&Cream has made every effort to minimize our Non-U.S shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please email them to [email protected] or call Customer Service at 888.517.7773.

Shipping Guidelines

Orders placed Monday-Friday before 2 PM EST will begin processing that day. All orders placed after 2 PM EST will begin processing the next business day. Orders placed on Friday after 2 PM EST will begin processing on the following Monday. Blue&Cream will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use FedEX for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

Returns & Exchanges

Returns & Exchanges

Receiving Your Return Authorization:
  1. Initiate your return in our Returns Center
  2. Blue&Cream will only accept returns with a proper Return Authorization number. This number should be printed on the outside of the package.
Receiving a Refund:

Only full priced items are eligible for a refund. A Return Authorization must be requested within 5 days of receipt of your shipment. A full refund will be extended once a Return has been Authorized and the Return Authorization process is followed.

Returned Merchandise must be accompanied by your original receipt, and merchandise must be in its original condition. Merchandise returned without the original security tag, or a damaged security tag, may not qualify for a refund or exchange.

Once Returned Merchandise is processed, Refunds will be issued in the original form of payment. Please note credit card refunds may take up to 10 business days to appear on your bank statement, depending on the participating banks processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this process. However, www.blueandcream.com will email you receipt confirming your refund once the merchandise has been received and processed. To request receipt, please email [email protected] with your original order #.

Please note: Returns may incur a small processing fee.

Further policies that relate to Returns or Return Authorizations are as follows:

  1. All Sale items are final sale.
  2. Swimwear, underwear, accessories, body suits, and discounted/sale merchandise are considered FINAL SALE and no Return Authorization will be granted.
  3. Merchandise must not be worn, altered or washed.
  4. Footwear must include the original shoebox in its original condition, without postal labels and may only be returned for a size exchange.
  5. International sales are FINAL SALE and not eligible for return/exchange for any reason.
  6. Items returned without a Return Authorization will not be accepted. The additional shipping cost incurred will be automatically charged to your account.
  7. Shipping and handling charges are not refundable.

Late Returns:

Your item(s) should be sent back to us within 5 days. Returns outside this window are considered Final Sale.

Faulty Goods:

Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair items if faulty. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Price Matching:

Blue&Cream is happy to extend special consideration for "price match" requests on an order if request is submitted prior to purchase. Please be aware that the "price match" function implies that the exact style and size of an item must be available for purchase at a competitive retailer at the time your request is made, or a "price match" adjustment may not be accommodated.

Exchanges:

There is a $10 shipping charge to exchange items for a different size. All exchanges are based on stock availability. Simply request an RA number by contacting Blue&Cream customer service.

Unauthorized Returns:

Returns that do not meet the qualifications for a returnable item will be returned to sender or a credit will be issued less a "Restocking Fee" of Blue&Cream's determination.

*If unauthorized purchases are made with your credit card to blueandcream.com, please contact your credit card company first. Federal law requires credit card companies to reimburse any unauthorized charges above $50. If your credit card company will not refund the remaining $50, we will cover the charge.

Exchanges

Blue&Cream accepts exchanges on like items if the following conditions are met:

  1. Customer obtains a Return Authorization code from Blue&Cream by emailing us at [email protected]
  2. The exchanged item meets all Return Policy requirements.
  3. The item requested for the exchange is identical (except size and color) to the item originally ordered.
  4. The item requested for the exchange is in stock.

ALL Returns and Exchanges not meeting any of the above criteria will be returned at the customers expense. Blue&Cream recommends insuring all packages, as Blue&Cream is not responsible for any packages sent by customers.

Privacy Policy

Privacy Policy

This Privacy Policy explains how information about you is collected, used and disclosed by Blue & Cream LLC. This Privacy Policy applies to information we collect when you use "Services", or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our website or by sending you a notification). We encourage you to review our Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Services, subscribe to a newsletter or email list, participate in an event, survey, contest or promotion, make a purchase, communicate with us via third-party social media sites, request customer support or otherwise communicate with us.

The types of information we may collect include your name, email address, password, postal address, phone number, gender, date of birth, occupation, employer information, photo, payment information (such as your credit or debit card and billing address), preference or interest data, and any other information you choose to provide. If you provide an email address to invite a friend to participate in the Services, we will collect that email address and use it to send your friend such an invitation.

Information We Collect Automatically

When you access or use our Services, we may automatically collect information about you, including:

Log Information: We collect log information about your use of the Services, including your Internet Protocol ("IP") address, web request, access times, pages viewed, web browser, links clicked and the page you visited before navigating to the Services.

Mobile Device Information: We collect information about the mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our mobile applications.

Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Choices" below.

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your account through a third-party social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site; we may also collect information about you when you post content to our pages/feeds on third-party social media sites.

Use of Information

We may use information about you for various purposes, including to:

  • • Provide, maintain, improve and promote our products and services;
  • • Provide and deliver the information, products and services you request, process transactions and send you related information, including confirmations and receipts;
  • • Send you technical notices, updates, security alerts, and support and administrative messages;
  • • Respond to your comments, questions and requests, and provide customer service;
  • • Communicate with you about products, services, surveys, offers, promotions, rewards and events offered by Company and others, and provide news and information we think will be of interest to you;
  • • Monitor and analyze trends, usage and activities in connection with our Services;
  • • Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
  • • Facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards;
  • • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • • Carry out any other purpose for which the information was collected.

We are based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • • With vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf;
  • • When you participate in the interactive areas of our Services, certain information you provide may be displayed to other users, such as your name, photo, comments and other information you choose to provide;
  • • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Company or others;
  • • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
  • • With your consent or at your direction.

Social Sharing Features

The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Others

We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Company and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, please visit www.aboutads.info/choices.

Security

Company takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Choices

Account Information

You may review, correct or modify information maintained in your online account at any time by logging into your account and updating your profile information or by emailing us at [email protected] If you wish to delete or deactivate your account, please email us at [email protected], but note that some information you provide through the Services may continue to be accessible (e.g., comments you submit through the Services) and that we may continue to store information about you as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Cookie Policy

Blue&Cream uses cookies when you visit BlueAndCream.com. There are four main types of cookies - here's how and why we use them.

  1. Site functionality cookies - these cookies allow you to navigate the site and use our features.
  2. Site analytics cookies - these cookies allow us to analyze customer behavior.
  3. Customer preference cookies - when you are browsing or shopping on Blue&Cream, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible.
  4. Advertising cookies - these cookies help us deliver ads which are of interest to our shoppers. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using the site, you agree to us placing cookies on your devices and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the "help" section in your browser should provide instructions on how to clear and delete these cookies. Please note that by deleting or disabling future cookies, your user experience may be impacted.

Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or by sending an email to [email protected] If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Push Notifications/Alerts

With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]