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Refund policy

Initiate your return by clicking here or email hello@blueandcream.com

Online Return Policies:

Full Priced items are returnable for store credit. Items must be unworn, unwashed, in its original packaging, and with the original tags attached. 

No cash or credit card refunds will be issued for returned items. 
  1. A Return Authorization must be initiated within 7 days of receiving your shipment
  2. Blue&Cream will only accept returns with a proper Return Authorization
  3. The following are considered final sale and may not be returned
    • On-sale (marked down) items
    • Any orders placed with coupon codes. This includes coupons that were applied to full-priced merchandise
    • For hygienic purposes, swimwear, underwear, and bodysuits are final sale.
    • All Nike items are final sale
    • International Orders
  4. Footwear is eligible for store credit only
  5. Shipping and handling charges are non-refundable.
  6. The return shipping fee is $10 which will be deducted from the store credit
  7. Merchandise must not be worn, altered, or washed and must include original tags. Footwear must include the original shoe box.
  8. We reserve the right to refuse any return that does not meet our policy. Unauthorized returns will get sent back to the customer and a shipping and restocking fee will be charged to the original form of payment.
  9. Unfortunately, Blue & Cream is not responsible for lost or stolen packages and a refund will not be granted in such instances. 

    Exchanges

    Email hello@blueandcream.com to request a size exchange:

    • The exchange item meets all Return Policy requirements.
    • The size requested for the exchange is in stock.
    • Customers are responsible for the additional shipping cost of $10 which will be charged to the original form of payment.

    In Store Return Policies

    1. All returns and exchanges must be made within 7 days of purchase with receipt.
    2. All footwear, undergarments, swimwear, accessories and discounted items are FINAL SALE.
    3. Merchandise must not be worn, altered, or washed and must include original tags. Footwear must include the original shoe box
    4. Returns are for store credit only in the form of a Blue&Cream gift card. 
    5. Returns should be returned to the original store that it was purchased at. If a customer wishes to return the item(s) to a different store location, please call or send an email first to get a return approval. 
    6. Any unauthorized returns that are shipped to the store without a return approval will be rejected and get sent back to the customer

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